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  © 2019 Ios Blue Holdings Ltd

Terms & Conditions

Please make sure that you read this section as these are the conditions that you agree to when you book.

Contract:
No contract shall exist between the client or persons on whose behalf the booking form is made and Blue Sky Tours until a booking form has been received with a deposit of 25% minimum or full payment as applicable and our confirmation invoice has been issued. All clients are subject to these conditions whether they have signed our booking form or not. We reserve the right to refuse to accept bookings in our absolute discretion.

1.

Payments:

 

The balance of monies due from the customer must reach the Blue Sky Tours office 8 weeks before departure. All financial transactions, tour administration, information distribution, and ticketing will be done through the group leader. Once confirmation is dispatched, your contract is made with Blue Sky Tours and the deposit and insurance premium are non-refundable. Deposits may be claimable on your insurance, subject to terms. If payment is not received within the agreed timeframe, Blue Sky Tours reserve the right to cancel your space.

2.

Pricing:

Should our costs increase due to currency fluctuation Blue Sky Tours reserves the right to surcharge on the following items: government action, currency, aircraft fuel, over-flying charges, airport charges. Even in such event, we will absorb an amount equivalent to 2% of the holiday price excluding amendment charges. No surcharge will exceed 10% of your holiday price, excluding amendment charges and no surcharge will be made within 30 days of departure, except on bookings within 30 days where any surcharge would be shown on your invoice €1.15 to equal £1.00.
 

3.

Alterations to your holiday by the company:

 

It is unlikely that we will have to make any changes to your holiday, but occasionally changes may be made, which we reserve the right to do at any time. Changes can include venue alteration, teacher, your room booking which may affect price and activities (this is not an exhaustive list). If we do have to amend your holiday it will be due to circumstances outside of our control and we will advise you at the earliest possible date. If you decide to cancel your booking after this point the cancellation fees in section 6. Cancellation of Holiday will apply.

4.

Amendment Fees:

 

Blue Sky Tours reserves the right to charge £25 per alteration, should you wish to change your original booking subject to the following conditions. Amendments include: changing number of guests (reduction or addition), retreat location, retreat date change and guest details (this is not an exhaustive list and there may be other amendments which incur a £25 administration fee).

 

For UK Retreats:

 

Requests for amendments must be made at least 6 weeks before the start date of the retreat.

 

For Retreats outside of the UK:

 

Requests for amendments must be made at least 8 weeks before the start date of the retreat.

 

If we are unable to make alterations as you requested (for example due to other retreat being booked up, or we are unable to sell your space) and you do not wish to continue with the booking then our cancellation charges apply.

5.

Cancellation of Tour or Event:

 

Blue Sky Tours reserves the right in any circumstance to cancel your holiday or retreat. However, in no case will we cancel your holiday less than 8 weeks before the scheduled departure except for reasons of ‘force majeure’ which include war, political unrest, strikes, acts of God, epidemics, natural and technical disaster, closure of ports and aircraft or unless the clients default in the payment of the balance of the holiday or retreat price. In circumstances where we are unable to provide the holiday or retreat you have booked we will return to you all monies paid, or offer you an alternative holiday or retreat of similar standards and if the cancellation occurs within 12 weeks of departure, compensation on a similar scale to that shown in the Cancellation section.

 

Cancellation: Any booking cancellation must be made in writing to Blue Sky Tours without any due delay. In this event the following cancellation charges will apply: More than 56 days before the first day of your retreat – deposit only; more than 35 days – 60% of total; more than 21 days – 80% of total; 21 days or less – 100% of total. If cancellation of a party member for a group or multi=party booking results in under occupancy of a room, apartment or chalet, those remaining must pay the appropriate empty bed charge.

6.

Health Requirements:

 

Currently there are no health or vaccination requirements for Britons visiting our destinations. We recommend that each client obtains travel insurance prior to their holiday, but also to visit the FCO Website for specific requirements to each country.

Where Blue Sky Tours supply meals, every reasonable precaution will be taken to respect any previously notified food allergy or food intolerance requirements. It is your responsibility to ensure that Blue Sky Tours are informed of any allergy and intolerance requirements in advance. It is your responsibility to ensure meals from third parties are safe and meet any allergy or intolerance requirements you may have. Blue Sky Tours reserves the right to decline your attendance on a holiday, tour or retreat at our sole discretion if we are uncertain that we can meet your allergy or intolerance requirements.

Some tours will have a minimum health or fitness level. Blue Sky Tours reserves the right to decline your attendance on a holiday, tour or retreat at our sole discretion if we are uncertain that you meet these requirements.

7.

Visa, Passports & Baggage:

 

At some of the locations that Blue Sky Tours use British subjects need a visa and a valid passport. Clients are responsible at all times for their own personal documents, baggage and equipment, whether hired or not.

8.

General:

 

Blue Sky Tours retreats and holidays start and finish where stated on your invoice. We are not responsible for your travel to or from this point or for any expenses, including travel accommodation, subsistence and loss of earnings, caused by delayed return to your departure point, howsoever caused. Blue Sky Tours will endeavour at all times to maintain their carrier’s schedule, but there may be delays due to circumstances beyond the control of the carrier or Blue Sky Tours. Examples of such delays can be caused by bad weather conditions, strikes or road traffic conditions. Blue Sky Tours will not be liable for any loss or damage arising from delays whatever the cause. All clients are bound by the conditions of carriage of all airline, coach companies and other suppliers of transport, accommodation and services which go to make up the holiday.

 

These conditions are subject to international agreements between countries and copies may be made available upon request. No representative is authorised to make or promise refunds and no such promise will be accepted by Blue Sky Tours. All clients undertake not to damage their accommodation, and to abide by local regulations (especially in relation to noise). Clients are liable for the cost of any damage to and Blue Sky Tours shall be entitled to recover costs from the clients if necessary before homeward transfer. The group leader shall be liable in the first instance for any claims against the party. Blue Sky Tours has the right to terminate a holiday or retreat if a client is harming the reputation of Blue Sky Tours or causes offence to other clients, owners of Blue Sky Tours or to representatives of Blue Sky Tours, Blue Sky Tours will have no further contractual obligations to the client. If you are prevented from travelling because in the opinion of any person in authority you appear to be unfit to travel or likely to offend other passengers, our responsibility for your holiday ceases and no refund or compensation will be paid.

9.

Liability:

 

Blue Sky Tours accepts responsibility for ensuring the holiday or retreat you book with us is as described on the website and the services and excursions offered by Blue Sky Tours reach a reasonable standard. If any part of the package is not provided as promised, we will pay you the appropriate compensation if it has affected your enjoyment of the holiday or retreat. Blue Sky Tours is not liable for services that are supplied by third parties on the holiday and those third parties are paid directly by yourself even if Blue Sky Tours staff assist in arranging or finding such services. Examples of such services include, but are not limited to, guided walking tours, riding school trips, kayaking trips or any other activities pursued by yourself.

Blue Sky Tours accepts responsibility for the acts or omissions of our employees; agents and suppliers save where they lead to death, injury, or illness. In respect of the coach or carrier, our liability in all cases shall be limited in the manner provided by the International Convention.

10.

Lost & Stolen Property:

 

Blue Sky Tours will not be held responsible for any theft or loss of personal possessions from our premises or vehicles. Whilst Blue Sky Tours will endeavour to ensure the security of guests’ personal possessions, Blue Sky Tours cannot guarantee it. No responsibility or liability is or will be accepted in respect of such items. All clients should ensure their health and possessions are covered by personal travel insurance.

 

If any client suffers death, illness or injury whilst overseas arising out of activities which did not form part of the Foreign Inclusive Holiday Arrangement or excursion arranged through us we shall, at our discretion, offer advice guidance and assistance to help you in resolving any claim you may have against a third party, providing we are advised of the incident within 90 days of the occurrence. Where legal action is contemplated our authority must be obtained in writing prior to commencement of the proceedings and be subject to you undertaking to assign any costs recovered or any benefits under an appropriate insurance policy to ourselves.

 

Our cost in respect of the above on behalf of you and your party shall not exceed £5,000 in total.

11.

Complaints:

 

If you wish to make a complaint or claim whilst staying with Blue Sky Tours you must report it to the relevant supplier of the problem in question and to our resort representatives, thereby giving them the opportunity to remedy the problem. We cannot accept any liability whatsoever if we are not informed immediately, of any problem during your stay. Complaints not resolved completely in resort should be made in writing within 28 days of the end of the holiday. We will not accept liability for claims received after this period.  Once we have received your complaint by email after the matter has tried to be resolved on retreat by communicating with the retreats staff, we will commence our complaints procedure.

12.

Website:

 

All of the information on the website attempts to be accurate and correct at all times. Due to the nature of the work Blue Sky Tours does, the website content is subject to change.

 

Special offers and discounts: Blue Sky Tours has a number of promotional special offers and discounts on at any one time, however, you are only entitled to one at any time and Blue Sky Tours will offer you the best discount or special offer available to you.

13.

Vouchers:

 

Vouchers are only redeemable against Blue Sky Tours retreats or holidays. Blue Sky Tours list a number of other holidays or retreats by alternative providers, however the vouchers are not valid for these. The vouchers once bought are non – refundable.

14.

Booking process:

 

Blue Sky Tours asks for a minimum of 25% deposit paid by the online booking system woo commerce on the website or over the phone by credit or debit card on booking. Blue Sky Tours cannot confirm booking until the minimum amount of 25% has been paid. Blue Sky Tours will follow up with the booking form and invoice for the final amount to be paid within 8 weeks of departure.

15.

Privacy Policy:

 

Please see our privacy policy here.

16.

If you require clarity on any of the above please contact cw@iosblue.gr for further advice.

Last updated: 04/10/19.